Terms of service

 

Overview:
United Flexible operates this website. By accessing or using our site, you agree to these Terms of Service. If you do not agree with any part of these terms, do not use the website.

Online Store Terms:
You must be of legal age to use our site. You agree not to use our products for illegal purposes or violate any laws.

General Conditions:
We reserve the right to refuse service to anyone. Your content may be transferred unencrypted.

Accuracy, Completeness, and Timeliness of Information:
We do our best to provide accurate information but do not guarantee its completeness or timeliness.

Modifications to the Service and Prices:
Prices are subject to change. We may modify or discontinue the Service at any time without notice.

Products or Services:
Some products or services may be exclusive to our website. We reserve the right to limit sales of our products.

Accuracy of Billing and Account Information:
We reserve the right to refuse any order. You agree to provide current, complete, and accurate purchase and account information.

Optional Tools:
We may provide access to third-party tools. Use of these tools is at your own risk.

Third-Party Links:
We are not responsible for third-party materials or websites linked from our site.

User Comments, Feedback, and Other Submissions:
We may use, edit, or remove user-submitted content as we see fit. You are responsible for your comments.

Personal Information:
Your submission of personal information is governed by our Privacy Policy.

Errors, Inaccuracies, and Omissions:
We do not guarantee the accuracy of information on our site and may correct errors or cancel orders if needed.

Prohibited Uses:
You agree not to use our site for prohibited purposes outlined in these Terms of Service.

Disclaimer of Warranties; Limitation of Liability:
We do not guarantee uninterrupted, error-free use of our Service. Our liability is limited to the maximum extent permitted by law.

Indemnification:
You agree to indemnify us from any claims arising out of your breach of these Terms of Service.

Severability:
If any part of these terms is deemed unlawful or unenforceable, it will not affect the validity and enforceability of the remaining provisions.

Termination:
Either party may terminate these Terms of Service at any time. Terms regarding liability survive termination.

Entire Agreement:
These Terms of Service constitute the entire agreement between you and us.

Governing Law:
These Terms of Service are governed by the laws of New Zealand.

Changes to Terms of Service:
We may update or change these terms at any time without notice.

Contact Information:
Questions about these Terms of Service should be directed to sales@unitedflexible.co.nz.




Privacy Policy

Welcome to our Privacy Policy. In this document, “we”, “our”, or “us” refer to United Flexible.

Information Collection

We collect and handle personal and non-personal information you provide to us. This includes:

  1. Business and Personal Information: Basic contact details and information provided in the course of business.

  2. Domain Name and Email Address: Used for correspondence, quality control, and to send service-related updates.

  3. Website Usage Information: Collected to improve our website's performance and user experience.

  4. Financial Information: Handled securely by Shopify.com during transactions.

  5. Third-Party Information: Data indirectly obtained from services like Google Analytics, used in an anonymous form.


Cookies

We use cookies to enhance website functionality. You can disable cookies in your browser settings, but this may limit certain features.

Complaints

Complaints are recorded to resolve issues and may involve sharing information as necessary.

Disclosure to Authorities

We comply with legal requests for information from government authorities.

Compliance

Our Privacy Policy complies with applicable laws. If you have concerns, please contact us.



Shipping Policy

Shipping costs will be calculated at the time of dispatch, unless a quote has been provided or other arrangements have been made beforehand. Return shipping costs are the responsibility of the customer.


Refund Policy

Returns are accepted within 30 days from the invoice date, subject to the following conditions:

  • United Flexible is not obligated to accept goods for credit or replacement if they have been damaged by the Customer, are not in their original condition, or have been customized to fill the order (including hoses cut to a specific length).

  • Customers must notify United Flexible and obtain a goods return number, which must be included with returned goods.

  • Returned goods must reach United Flexible within the 30-day return period.

  • Return shipping costs are the responsibility of the Customer.

  • Failure to comply may result in goods not being accepted for credit or replacement, or may incur a restocking fee.

 

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at sales@unitedflexible.co.nz